Refund Policy

Updated August 27, 2026

We accept returns of both defective and non-defective goods and also accept exchanges. Non-defective reasons include changing your mind, a personal preference or selecting the wrong item. Damage, faults, incorrect shipments, missing contents and a substantial difference from the description can also be reported.

Ask for a return or exchange within 30 days after delivery. Only new merchandise qualifies: it must be unused, in its original condition and accompanied by the original packaging, labels and included accessories.

Start with your order number, checkout email and an explanation. If the issue is damage, a defect, a wrong item or missing contents, include photographs or video of the item and packaging. Obtain authorization before sending a parcel; do not mail merchandise back without instructions.

Approved returns are sent by mail. A free prepaid return label is included inside the package, and there is no restocking fee. Exchanges depend on the replacement inventory available when the request is handled.

Following approval, we process the refund within 10 days to the original payment method. Your bank or payment provider may take additional time to display the completed credit.

Email: duyenb442@gmail.com
Mailing address: 1325 7th Ave, San Diego, California, 92101, US
Phone: (209) 784-6728