FAQ

Updated August 27, 2026

What kinds of items can I find?

The range includes skincare, body and hair care, makeup, care sets and related accessories. Consult the individual listing for specifications and use information.

Does my order qualify for free shipping?

The available shipping service and any charge or free option are determined at checkout for the order and destination.

How long do handling and delivery take?

Normal processing takes approximately 1–2 business days. After dispatch, estimated delivery/transit is 3–5 business days. Arrival dates are not guaranteed.

Can I change my mind or exchange a wrong choice?

Yes. We accept both defective and non-defective returns and exchanges. Request a mailed return or exchange within 30 days after delivery, including for personal preference, a change of mind or choosing an item in error. Non-defective goods must be new, unused and in original condition with original packaging, labels and accessories.

Are return labels or restocking charged?

The package includes a free prepaid return label. We charge no restocking fee. Obtain authorization before mailing anything, and note that exchanges depend on stock.

What if something is damaged, defective, wrong or missing?

Send the order number, checkout email and an explanation, with photos or video of the goods and packaging. We also review material differences from the description. Wait for return instructions.

When is an approved refund processed?

We process a refund to the original payment method within 10 days after approval. The institution may need further time to post it.

Which payment methods are supported?

Use the payment options actually offered for your transaction at checkout. They remain subject to successful authorization.

How can I reach customer support?

The email, postal address and phone below are the contact options. Include the order number and checkout email when asking about a purchase.

Do you use cookies and measurement tools?

Necessary cookies operate essential functions. Optional analytics and advertising-effectiveness measurement may be used when enabled and allowed by consent settings and law.

Where are the full policies?

Use the information links in the footer to open the Shipping, Refund, Payment, Privacy and Terms pages and the other information pages.

Email: duyenb442@gmail.com
Mailing address: 1325 7th Ave, San Diego, California, 92101, US
Phone: (209) 784-6728